RETURN POLICY

RETURNS AND EXCHANGES

Can I return sale items?

Yes. Merchandise, unless marked as final sale or otherwise noted (see below for more details), can be returned for a full refund to your original form of payment within 7 (seven) days of purchase.

Products must be returned unused, with tags, and in the original packaging. Gift sets must be returned in their entirety to be eligible for a refund.

Please email customerservice@heymamawolf.com for assistance returning these items. Please include your Order # in the Subject and the Body of the email, in addition to the billing zip code and reason for return. 

What is your return policy?

We accept non sale items in new condition for a full refund. You have seven (7) calendar days from the day you receive your shipment to postmark your items for return. Your refund will be credited to the same credit card used to make the purchase. 

*IT IS MANDATORY THAT ITEMS ARE RETURNED/EXCHANGED NEW, UNUSED, WITH TAGS ATTACHED AND IN ITS ORIGINAL PACKAGING.  RETURNS/EXCHANGES THAT ARE DAMAGED WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE CUSTOMER.

 

*WE ARE NOT RESPONSIBLE FOR DAMAGES AFTER JEWELRY IS WORN.

  

What if my return is late?

Returns postmarked more than seven (7) days after you receive your purchase are ineligible for a refund.

Will I be refunded the full value of my order?

If your order has been sent to a destination within the US, all sales taxes that we have collected will be refunded. Outside the US, customs duties and sales taxes are non-refundable through HMW. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that it can take up to 10 business days for the refund to appear in your account.

 

*SHIPPING CHARGES WILL NEVER BE REFUNDED. NO EXCEPTIONS.

 

*INTERNATIONAL SHIPPING, DUTY, AND TAXES ARE NON-REFUNDABLE IN THE EVENT OF A RETURN/EXCHANGE.

 

What if something I receive is damaged or faulty?

HMW is produced in the US and of highest quality - ALL ITEMS ARE QUALITY CONTROLLED AND CHECKED FOR ANY FAULTS BEFORE THEY ARE DISPATCHED TO CUSTOMERS. However, if you have a concern with a damaged or faulty item, please email us immediately at customerservice@heymamawolf.com within 3 days of receipt of order. We will cover the cost of returning your item to us so it can be repaired, replaced, or refunded provided that you return the item within seven (7) days after your receipt of the item.

 

*IF YOU RECEIVED THE INCORRECT COLOR, PLEASE ALSO EMAIL CUSTOMERSERVICE@HEYMAMAWOLF.COM SO WE CAN SET UP YOUR RETURN AS SOON AS POSSIBLE.

 

How do I return something from my online order (US)?

*Returns are accepted within seven (7) days of receipt of delivery. Please email customerservice@heymamawolf.com to request a Return Authorization Form. You will receive a RA# by email. The RA# is to be marked on the outside of your return package.

 

*ALL FULL PRICED ITEMS RETURNED WITHOUT AN RA# WILL INCUR A $25 PROCESSING FEE PROVIDED THAT THEY ARE SENT WITHIN 7 DAYS OF RECEIPT. THIS FEE WILL BE DEDUCTED FROM THE REFUND. ALL SALE OR DISCOUNTED ITEMS RETURNED WITHOUT AN RA# PAST 7 DAYS OF RECEIPT  WILL NOT BE ACCEPTED. THEY ARE CONSIDERED FINAL SALE AND WILL BE RETURNED TO THE CUSTOMER.

 

Email us at customerservice@heymamawolf.com to start the returns process.

 

You are responsible for shipping your return back via UPS or Fedex. Once you have created your own return shipping label, follow the instructions below:

*Put items in a secure box.

*Fill out a reason code and put the packing slip in with your items.

*Write the Return Authorization # on the box, and include the RA form.

*Get the box to the shipping carrier. *RETURNS WILL ONLY BE ACCEPTED BY UPS OR FEDERAL EXPRESS.  ABSOLUTELY NO EXCEPTIONS.  RETURNS WILL NOT BE ACCEPTED BY REGULAR MAIL WITHOUT A TRACKING METHOD. 

 

How long does it take to process a return?

Once we receive your return, please allow approximately 3-4 business days for your return to be processed at our warehouse and then approximately 5-10 business days for the refund to be posted to your credit card. Your refund will be credited to the same credit card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.

 

*PLEASE ALLOW APPROXIMATELY 3-4 BUSINESS DAYS FROM OUR RECEIPT OF DELIVERY TO PROCESS YOUR RETURN/EXCHANGE.

 

*CUSTOMERS WILL BE NOTIFIED VIA EMAIL WHEN THE RETURN HAS BEEN PROCESSED AND A CREDIT HAS BEEN ISSUED TO THE ORIGINAL FORM OF PAYMENT.  

How can I do an exchange?

We are unable to process exchanges online right now. If you would like to exchange a product, please email customerservice@heymamawolf.com to return the original item(s) for a refund minus shipping and place a new order.  

Can you ship to P.O. boxes?

We can’t ship to P.O. boxes. If you entered a P.O. box as your delivery address we will contact you to get an alternative address. Please note that this may delay your delivery.

I placed an order and then changed my mind, can I refuse my package and have it “Returned to Sender” (RTS)?

You will have to accept the package and request a proper return under the terms of our return policy.  If an international purchase, your package has already been cleared by your government, and customs duties and sales tax charges have been applied. If you refuse your package, you will still be responsible for customs duties, sales tax and return shipping.